Privacy Policy

Effective date: September 29, 2026

This Privacy Policy explains how Elite Garage Door Services of Northwest Arkansas (“Elite Garage Door,” “we,” “us” or “our”) collects, uses and protects information when you visit elitegaragedoornwa.com, call or text us, request service, or do business with us. By using our website or services, you agree to the practices described here.

Who we are

Elite Garage Door is a locally owned garage door repair and installation company serving Northwest Arkansas. We operate two shops:

• Rogers: 8007 W Pine St, Rogers, AR 72756
• Springdale: 2200 S Old Missouri Rd Ste F, Springdale, AR 72764

Phone: 479.354.0088
Email: [email protected]
Arkansas Contractors License #0409380126

Information we collect

Information you give us

• Service requests and contact forms: your name, email address, phone number, preferred service date, the services you are interested in, your preferred contact method and anything you write in your message.
• Service visits and estimates: your service address, details about your garage door and opener, photos or videos you send us, and notes our technicians record about the job.
• Payments: billing details needed to complete your job. Card payments are handled by our payment processor. We do not store full card numbers on this website.
• Calls, texts and emails: the content of your communications with us, including recordings of phone calls, and the phone number or email address you use.
• Reviews: any review, rating or feedback you choose to share with us or post on a review site.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, time on site, the site or ad that referred you, and approximate location based on your IP address.
• Cookies and similar technologies: small files and scripts that help the website work, remember your preferences, measure traffic and show relevant ads. See “Cookies and tracking” below.
• Call tracking data: when you call a number shown on our website, we log the date, time, duration, the number you called from and the page or ad that led to your call.

How we use your information

• To respond to your requests, schedule appointments, give estimates and perform garage door repair, installation and maintenance.
• To contact you by phone, text or email about your service, including confirmations, arrival updates, follow ups and warranty questions.
• To process payments and keep records required for accounting, warranty and legal purposes.
• To understand how visitors use our website so we can improve it.
• To measure and improve our advertising, including knowing which ads and pages lead to calls and requests.
• To ask for feedback or reviews after a service visit.
• To protect our website and business against spam, fraud and misuse, and to comply with the law.

Cookies and tracking

Our website uses cookies and tools from the following providers. Each provider handles data under its own privacy policy.

• Google Tag Manager and Google Analytics: measure website traffic and how visitors use our pages.
• Google advertising tools: measure the results of our Google ads.
• Meta (Facebook) Pixel: measures visits from Facebook and Instagram and helps us show relevant ads on those platforms.
• CallRail: shows a tracking phone number on our website and records which page or ad led to a call. Calls are recorded for quality and training.
• Google reCAPTCHA or similar spam protection: helps keep automated spam out of our forms.
• Google Maps and YouTube: display maps of our shops and our videos. These services may set their own cookies when they load or when you interact with them.
• Trustindex: displays our Google and Yelp reviews on the website.
• Cloudflare: helps keep the website fast and secure.

You can block or delete cookies in your browser settings. You can opt out of Google Analytics with the Google Analytics opt out add on, manage Google ad settings at adssettings.google.com, and manage Meta ad preferences in your Facebook or Instagram settings. Blocking cookies may affect how parts of the website work.

Text messages

If you give us your mobile number, we may text you about your service request, appointment or job. Message frequency varies and message and data rates may apply. Reply STOP to stop receiving texts or HELP for help. We do not sell or share your mobile number or text message consent with third parties for their own marketing.

How we share information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers that work for us, such as website hosting, call tracking, email, scheduling, payment processing, analytics and advertising platforms.
• Manufacturers and suppliers when needed to order parts or process a product warranty claim for your door or opener.
• Financing: if you choose to apply for financing, you do so directly with Acorn Finance and its lending partners on their website. Their privacy policies apply to the information you give them.
• Legal and safety reasons: when required by law, to enforce our agreements, or to protect the rights, property or safety of our customers, our team or others.
• Business changes: if our business is sold or merged, customer information may transfer to the new owner under this policy.

Third party websites

Our website links to other sites, including Google, Facebook, Instagram, YouTube, Yelp, the Better Business Bureau, local chambers of commerce and Acorn Finance. We are not responsible for the privacy practices of those sites. Please review their policies before sharing information with them.

How long we keep information

We keep customer and job records for as long as needed to provide service, honor warranties, and meet tax, accounting and legal requirements. Website and analytics data is kept according to each provider’s retention settings. When information is no longer needed, we delete it or make it anonymous.

How we protect information

We use reasonable administrative, technical and physical safeguards, including an encrypted (HTTPS) website, to protect your information. No website or storage system is completely secure, so we cannot guarantee absolute security.

Your choices and rights

• You can ask us to see, correct or delete the personal information we hold about you.
• You can opt out of marketing emails with the unsubscribe link or by contacting us, and stop texts by replying STOP.
• You can limit cookies and ad tracking using the options described above.

To make a request, call 479.354.0088 or email [email protected]. We may need to verify your identity before completing a request. We will not treat you differently for making a privacy request.

Children’s privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last changed. Continued use of our website after an update means you accept the revised policy.

Contact us

Elite Garage Door Services of Northwest Arkansas
8007 W Pine St, Rogers, AR 72756
Phone: 479.354.0088
Email: [email protected]